Remarks or complaints about the activity must be brought forward on the spot immediately and not at the end of the course. This to give the organizer an opportunity to rectify the matter. It is also a prerequisite for Uteguiden AS to be able to process a possible written complaint. A written complaint must be received by Uteguiden AS no later than two months after the end of the activity. Due to this, no response can be expected until after this time. If the parties reach an agreement or a settlement is agreed upon on the spot, no further claims can be made after returning home.
For exchanges and the right of withdrawal for purchases from our webshop, we refer to the Right of Withdrawal Act (Norwegian). You have the right to withdraw from the agreement (right of withdrawal) by notifying the company before the expiry of the withdrawal period, cf. § 21. All orders made at uteguiden.com/en/shop/ are binding, but you can exercise the right of withdrawal which is valid for 14 days after you have received the item. You can make use of the right of withdrawal act by returning the item to us or delivering it to one of our offices in Ålesund or on Stranda.
Storgata 10, N-6200 Stranda
Tel: +47 40 55 46 70
The right of withdrawal does not apply
If you discover an error or a defect on the item you have received from the webshop, you must contact Uteguiden AS within a reasonable time and complain about this. The same applies if you have received something else than what you ordered. It is nice if you can mark the e-mail with “Complaint” or “Received the wrong item” and your phone number, so we can help you quickly. We also refer to the Consumer Purchases Act (Norwegian).