Terms and conditions

These are the terms and conditions when ordering guiding and courses from Uteguiden AS. When you order an activity from us, you approve these. Before ordering, you should therefore familiarize yourself with the terms and conditions.

1. Registration

Registration for courses and guiding at Uteguiden AS is done through the website www.uteguiden.com, by e-mail post@uteguiden.com or telephone +47 40 55 46 70. We will send you a written confirmation within a couple of days.

2. Payment

The full amount must be paid within 14 days after the customer has received the confirmed booking and payment information. The registration is binding from the time when the participant has received a confirmation and paid 100% of the total price. Persons under the age of 18 who participate without an adult must pay the same fee and also need confirmation/approval from a parent. When the fee has been paid, the participant also accepts the conditions for courses set up by Uteguiden AS.

3. Cancellation

  • If cancelled earlier than 15 days before the activity starts, the participant must pay 20% of the total price.
  • If cancelled between 15 and 7 days before the activity starts, the participant must pay 50% of the total price.
  • In case of cancellation during the last 7 days before the activity day, the participant must pay the full total price.
  • Cancellations directly related to the Coronavirus have free cancellation up to 7 days before the trip/course.
  • We recommend all our customers to have a valid travel insurance covering cancellation issues.

4. Amendments

In the event of a change in registration, a change fee of NOK 200 per registered person will apply.

5. Changes from the organizer before the activity starts or cancellation of activities

Uteguiden AS can change the terms of the agreement to the participant’s disadvantage only if it is necessary due to external circumstances or changed conditions. The participant may break the agreement if Uteguiden AS does not carry out what Uteguiden AS has undertaken and the breach of agreement is of significant importance to the participant. The participant must within a reasonable time notify Uteguiden AS that he or she wishes to terminate the agreement. If this is not done, the customer loses the opportunity to break the agreement.

If the minimum number of participants for an activity is not met, Uteguiden AS has the right to cancel the activity within a reasonable time. The customer will then be offered to participate in the tour/course on a later occasion or be refunded the amount for the tour/course booked with Uteguiden AS.

6. Weather conditions

If the planned activity is not possible to carry out due to weather conditions, the customer will be offered an alternative arrangement. We point out that the customer must pay for a possible intermediate if the price for this arrangement is higher than the first ordered one. If the price is lower, you will be refunded the excess amount.

7. Age

Persons under the age of 18 must have a signature on a self-declaration from the responsible parent to participate in trips/courses. Persons under the age of 16 must basically be accompanied by a responsible person. On selected courses and trips, this can be deviated from by agreement. A number of trips and courses have specific age limits, these are specified in each trip/course description and in the self-declaration. It is up to each individual guest to familiarize themselves with the age limits before booking a trip/course.

8. Arrangement

Uteguiden AS will not pay costs that are caused by the participants’ poor condition or other personal circumstances. The participation fee will not be discounted in connection with an interrupted activity. Uteguiden AS’ instructors have the right to reject participants if the participant’s lack of condition and/or equipment prevents the group from carrying out the activity according to the set plan. Uteguiden AS’ instructors have the right to change the activity plan due to incidents that are outside Uteguiden AS’ control.

9. The participant’s responsibility during an activity

  • The participant is obliged to follow the instructions given by the instructor or by another person hired by Uteguiden AS. The participant is obliged to respect the rules of order applying to the activity, transport, course facilities etc. and act in a way that other course participants or external persons are not disturbed or suffer discomfort. If the participant significantly violates this, Uteguiden AS may expel the relevant participant.
  • The participant is responsible for and must compensate for the damage he/she causes Uteguiden AS through negligence, for example by not following instructions or regulations. The participant is also responsible for and must compensate for the damage that he/she has caused to Uteguiden AS in the event of an offense or others that Uteguiden AS has hired.
  • Participants who leave the course after the course has started are obliged to inform Uteguiden AS about this.

10. This is included in the price

Each activity or course on this website specifies what is included in the price regarding equipment, transport, and food. This may vary on different products.

11. Insurance

Insurance is not included in the price. The participant is recommended to review his/her accident insurance to make sure that it covers the current activity.

12. Claims/complaints/right of withdrawal

Remarks or complaints about the activity must be brought forward on the spot immediately and not at the end of the course. This to give the organizer an opportunity to rectify the matter. It is also a prerequisite for Uteguiden AS to be able to process a possible written complaint. A written complaint must be received by Uteguiden AS no later than two months after the end of the activity. Due to this, no response can be expected until after this time. If the parties reach an agreement or a settlement is agreed upon on the spot, no further claims can be made after returning home.

For exchanges and the right of withdrawal for purchases from our webshop, we refer to the Right of Withdrawal Act (Norwegian). You have the right to withdraw from the agreement (right of withdrawal) by notifying the company before the expiry of the withdrawal period, cf. § 21. All orders made at uteguiden.com/en/shop/ are binding, but you can exercise the right of withdrawal which is valid for 14 days after you have received the item. You can make use of the right of withdrawal act by returning the item to us or delivering it to one of our offices in Ålesund or on Stranda.

Return address
Uteguiden Stranda:
Storgata 10, N-6200 Stranda
Tel: +47 40 55 46 70

The right of withdrawal does not apply
If you discover an error or a defect on the item you have received from the webshop, you must contact Uteguiden AS within a reasonable time and complain about this. The same applies if you have received something else than what you ordered. It is nice if you can mark the e-mail with “Complaint” or “Received the wrong item” and your phone number, so we can help you quickly. We also refer to the Consumer Purchases Act (Norwegian).

13. Dispute resolution

The parties should try to resolve disputes concerning the interpretation of the agreement through negotiations. If the parties do not agree, the dispute can be tried by Forliksrådet (the Conciliation Board) or by a general court.