Terms and conditions

Below you’ll find the terms and conditions when ordering guiding and courses. Please find our terms and condtions for travel packages here Terms and conditions for travel packages

1. Registration

Registration for courses and guiding at Uteguiden AS is done through the website uteguiden.com, by e-mail travel@uteguiden.com or telephone +47 40 55 46 70. We will send you a written confirmation within a couple of days.

2. Payment

The full amount must be paid within 14 days after the booking has been confirmed. The booking is binding from the moment the participant has received confirmation and paid 100% of the total price. Participants under the age of 18 who attend without a guardian must pay the same price and provide written confirmation/approval from a parent or legal guardian. By confirming the booking, the participant(s) accept these terms and conditions.

3. Cancellation

4. Amendments

In the event of a change in registration, a change fee of NOK 200 per registered person will apply. However, we cannot guarantee that we will be able to comply with the requested amendment.

5. Changes from the organizer before the activity starts or cancellation of activities

Uteguiden AS reserve the right, at its sole discretion and with the safety of the participant in mind, to change the terms of the agreement to the participant’s disadvantage if needed due to weather conditions or other unforeseen reasons. It the activity is cancelled or interrupted, due to such circumstances beyond our control, Uteguiden AS will not be liable to pay compensation due to non-performance or deficient performance of the activity.If the minimum number of participants for an activity is not met, Uteguiden AS reserves the right to cancel the activity. The customer will then be offered to participate in the tour/course on a later occasion or be refunded the amount for the tour/course booked with Uteguiden AS.

Dersom minimum antall deltakere for en aktivitet ikke oppnås, forbeholder Uteguiden AS seg retten til å kansellere aktiviteten. Kunden vil da få tilbud om å delta på et senere tidspunkt eller få refundert beløpet for den bookede turen/kurset.

6. Weather conditions

If the planned activity, at Uteguiden AS and the instructor’s sole discretion, is not safe to carry out due to weather conditions, Uteguiden AS will, if possible within a reasonable timeframe, offer the customer an alternative arrangement. We point out that the customer must pay for a possible intermediate if the price for this arrangement is higher than the first ordered one.

7. Age

Persons under the age of 18 must have a signature on a self-declaration from the responsible parent or guardian to participate in trips/courses. Persons under the age of 16 must basically be accompanied by a responsible person. On selected courses and trips, this can be deviated from by agreement. A number of trips and courses have specific age limits, these are specified in each trip/course description and in the self-declaration. It is up to each individual guest to familiarize themselves with the age limits before booking a trip/course.

8. Arrangement

Uteguiden AS will not pay costs that are caused by the participants’ poor condition or other personal circumstances. The participation fee will not be discounted in connection with an interrupted activity. Uteguiden AS’ instructors have the right to reject participants from the activity if the instructor consider there to be a safety risk and the participant’s health, physical condition and/or equipment prevents the group from carrying out the activity according to the set plan. Uteguiden AS’ instructors have the right to change the activity plan due to incidents that are outside Uteguiden AS’ control.

9. The participant’s responsibility

10. Included in the price

Each activity or course on this website uteguiden.com specifies what is included in the price regarding equipment, transport, and food. This may vary on different products.

11. Insurance

Insurance is not included in the price. The participant is recommended to review his/her insurance to make sure that it covers the current activity or purchase a comprehensive insurance to minimise possible losses due to unforeseeable situations regarding the activity, and for coverage of medical expenses and any repatriation in case of accident/illness. The participant is him- or herself obligated to take out any insurance that he or she deems to be necessary.

12. Stranda Buldresenter

Subscription and Membership
Your membership provides access to Stranda Bouldering Center’s facilities and services. You will have access from the moment of purchase. The subscription has no binding period and may be cancelled at any time either by contacting Uteguiden at travel@uteguiden.com or by cancelling the subscription in Vipps under “Manage subscription.” After payment has been charged, you will have access for the full month regardless of when during the month you cancel. You have a 14-day right of withdrawal, and you may contact us at travel@uteguiden.com for a refund if you are not satisfied. If you are unable to cancel the subscription yourself, you may contact us at travel@uteguiden.com for an immediate cancellation.

Booking
When booking, you will gain access to the location or activity from the moment of booking. In the event of cancellation close to the booking time, the booking will not be automatically refunded. Payment is made at the time of booking and is considered delivered once the visit begins. You may request a refund or adjustment if you have made an incorrect booking, provided that this is done in time before the visit was scheduled to begin. Complaints must be directed to the seller within a reasonable time. The parties shall attempt to resolve any disputes amicably. If this is not successful, the purchaser may contact the Norwegian Consumer Council (Forbrukerrådet) for mediation. The Consumer Council can be reached by telephone at +47 23 400 500 or at www.forbrukerradet.no.

13. Claims/complaints/right of withdrawal

Remarks or complaints about the activity must be brought forward to the organizer on site immediately and not at the end of the course. This to give the organizer an opportunity to rectify the matter. It is also a prerequisite for Uteguiden AS to be able to process a possible written complaint. A written complaint must be received by Uteguiden AS no later than two months after the end of the activity. Due to this, no response can be expected until after this time. If you fail to give such notice within the above time limit, you lose the right to make any claim. If the parties reach an agreement or a settlement is agreed upon on site, no further claims can be made.

For exchanges and the right of withdrawal for purchases from our webshop, we refer to the Right of Withdrawal Act (Norwegian). You have the right to withdraw from the agreement (right of withdrawal) by notifying the company before the expiry of the withdrawal period, cf. § 21. All orders made at shop.uteguiden.com are binding, but you can exercise the right of withdrawal which is valid for 14 days after you have received the item. You can make use of the right of withdrawal act by returning the item to us or delivering it to one of our offices in Ålesund or on Stranda.

‍Return address
Uteguiden Stranda:
Storgata 10, N-6200 Stranda

Tel: +47 40 55 46 70If you discover an error or a defect on the item you have received from the webshop, you must contact Uteguiden AS within a reasonable time and complain about this. The same applies if you have received something else than what you ordered. Mark the e-mail with “Complaint” or “Received the wrong item” and your phone number, so we can help you quickly. We also refer to the Consumer Purchases Act (Norwegian).

14. Limitation of liability

Uteguiden AS shall not be liable for any loss, damage, accidents, injuries or sickness during your activity. The same applies for any changes in your acticity due to weather, strikes or any other circumstances beyond our control. Under no circumstances will Uteguiden AS be liable for any consequential losses (whether such losses where foreseen, foreseeable, known or otherwise).

15. Dispute resolution

The parties should try to resolve disputes concerning the agreement and interpretation of these terms and conditions through negotiations. Disputes, which cannot be solved without the use of court proceedings, shall be settled by the Norwegian courts according to Norwegian law.